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  • What is the Client Pipeline?
    The pipeline allows you to maintain a pool of potential Clients and when appropriate, convert to an active Client. A sequence of processing steps are included to provide a clear picture of where in the onboarding process the Client is.
  • Is the Client Pipeline mandatory to add a new Client to NDConnect?
    Not at all. You can simply create new Clients by clicking on the Disability icon on the top right of the NDConnect screen - you can also import new Clients from Excel if you wish
  • Do you support Apple/iOS and Android devices?
    Both device operating systems are supported.
  • Can I create Case Notes?
    Of course! You can add/edit case notes for your Clients in seconds. The same drop-down lists for Support Types, Support Items are provided - add case notes using your mobile or iPad and review them later using a browser.
  • How do I get hold of the App?
    Contact your NDConnect Administrator. The NDConnect Apple/iOS app is downloadable from a private app store The Android version is downloadable from our website as an APK file
  • Is NDConnect secure?
    1. NDConnect encrypts all data in transport 2. User passwords are one-way encrypted (2FA is available) 3. Servers are hosted in secure Australian data centres 4. Data and documents are backed up daily to remote storage
  • Where are my data and documents stored?
    Data and documents are stored in Australian data centres in Melbourne and Sydney
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